Thank you for contacting Barracuda Networks regarding your issue. Your issue is important to us. We have assigned a confirmation number: BBR21265383579-***-***** to this case.
We apologize for any inconvenience that this may have caused you. Since this is is your first request for this IP, the reputation of this IP address will be temporarily upgraded from “poor” for 48 hours *or* until we complete our investigation. When our investigation is complete, you will receive a decision via email. It may take up to 1 hour for the changes in the Barracuda Reputation System to propagate to all the Barracuda Spam Firewalls in the world.
Thank you for contacting Barracuda Networks IP address: ***.***.***.***
The Barracuda Spam Firewall has rules that apply to email sent from an IP address known to Barracuda Central with a “poor” rating. The Barracuda Spam Firewall has an option to decline email from these IPs. This is an option that the Administrator of the Barracuda Spam Firewall may enable. If the Administrator chooses to enable this option it may block email from your IP address.
This IP has been seen by Barracuda Central to transmit spam email in the past 30 days.
We have removed your “poor” rating. The IP will be automatically rechecked several times each day and may be adjusted again if issues are observed.
Please allow between 12 and 24 hours for changes to propagate around the world to all Barracuda Spam Firewalls — at which time you will be able to send email from the IP address. This is the last email you should receive about this issue.
Thank you for your time and understanding.